Strategic customer behavior in a queueing system with alternating information structure

Intertemporal Pricing with Strategic Customer Behavior

T paper develops a model of dynamic pricing with endogenous intertemporal demand. In the model, there is a monopolist who sells a finite inventory over a finite time horizon. The seller adjusts prices dynamically to maximize revenue. Customers arrive continually over the duration of the selling season. At each point in time, customers may purchase the product at current prices, remain in the ma...

Stability of a priority queueing system with customer transfers

Explain the Role of Customer Knowledge Interaction in Consumers' Pur-chase Intention with Information Behavior Approach

Objective: Purpose is to study the role of customer knowledge interaction and intention to buy consumers in the electrical industry with an information behavior approach. Method: Develomental qualitative method was used. Population included   experts in marketing and consumer behavior, especially in the electrical industry. Via targeted snowball method sample of 14 experts were selected for a s...

Incorporating Strategic Consumer Behavior into Customer Valuation

The calculation of customer value without regard to marketing policy is problematic because the value of managerial flexibility and the impact of consumer learning are neglected. This article develops a structural dynamic programming model of consumer demand that includes marketing variables and consumer expectations of promotions. The author uses the estimated parameters to conduct policy expe...

Strategic customer behavior in a single server queue

The purpose of this chapter is to introduce the reader to the topic of strategic behavior of customers in queues. We assume that customers individually decide on issues such as whether or not to join the queue, whether or not to renege from a queue after waiting for a while, or whether or not to pay some fee in order to belong to a higher priority class. For some examples, we define the appropr...